Shipping policy
Processing time
All orders are processed within 24 hours on business days (Monday to Friday). An order placed on a weekend or a public holiday is processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.
Delivery times
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Tracked delivery takes, in total from the day you order (processing included):
- United States, Canada, United Kingdom, Ireland, Australia and New Zealand: 7 to 14 business days
- Europe (European Union and Switzerland): 7 to 15 business days
- Mexico: 10 to 20 business days
We deliver to 21 countries: the United States, Canada, Mexico, the United Kingdom, Australia, New Zealand, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, Sweden and Switzerland. We do not ship to other countries yet.
Shipping rates
Free tracked shipping on all orders to the 21 countries we deliver to.
Order tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3 to 5 business days for tracking information to update. International packages may show no movement for several days when passing through customs, which is completely normal. You can track your order at https://bennettandcross.com/apps/track123.
Customs and duties
Bennett & Cross ships internationally. Import duties or taxes may apply depending on your country and are the responsibility of the customer. Most orders under €150 within the European Union are not subject to additional duties.
Split shipments
Depending on product availability, items in the same order may be shipped separately. In this case, you will receive a separate tracking number for each shipment.
Incorrect address
Please make sure your shipping address is accurate before confirming your order. Bennett & Cross cannot be held responsible for delivery failures caused by incorrect or incomplete address details.
Lost or delayed orders
If your order has not arrived within 30 business days of your shipping confirmation email, contact us at contact@bennettandcross.com and we will resolve the issue immediately.
Sourcing, Manufacturing & Shipping Origin
Many of our products are manufactured by partner suppliers based in Asia (primarily China) and shipped from there. By placing an order, you acknowledge that delivery times reflect international shipping. Our customer service team is fully based in France and handles all returns and refund requests.
For any return, please contact our customer service team in France. We will send you the return address and instructions.