Customer care
We are here to help.
A real person from our team in France reads every message and replies within 24 hours, Monday to Friday.
Quick answers
Where is my order?
Orders are processed within 24 hours on business days and shipped with tracking to the 21 countries we serve. Your tracking link is in your shipping email.
Track my order →Returning a piece
30 days after delivery, unworn and in its original packaging. Email us first and we send the return address within 24 hours.
Returns →A defect or damage
Covered for 1 year. Send your order number and 3 to 4 photos, and we ship a replacement once your claim is approved.
Warranty →More answers in our help centre.
Write to us
Or email contact@bennettandcross.com directly.